relation-graph Privacy Policy

Last updated: April 18, 2026

This Privacy Policy explains how DDJ Intelligence LLC collects, uses, stores, discloses, and otherwise processes your personal information, account information, order information, GraphPilot inputs, and related technical data in connection with relation-graph.com and the related services. Certain entity details, such as the registered address, are temporarily shown with placeholders like <TODO-REGISTERED-ADDRESS> so they can be updated later in one pass.

1. Scope

This Privacy Policy applies to:

• the relation-graph.com website;
• account registration, sign-in, and ordering/payment flows;
• RG GraphPilot online services, task logs, snapshot previews, and public snapshots;
• customer support, order coordination, invoice handling, and technical support;
• the infrastructure, email, edge security, caching, and third-party processing directly related to the services above.

2. Information We Collect

We may collect the following categories of information:

2.1 Account and Identity Information

• email address;
• account identifier, nickname, avatar, and related profile details;
• sign-in related details, such as email-sign-in status and third-party sign-in bindings;
• other information you choose to provide.

2.2 Order and Payment Information

• order number, product name, plan type, purchase time, payment status, and refund status;
• invoice request information;
• other records necessary to support payment and fulfillment.

Note: full card data and similar payment credentials are typically processed directly by payment providers such as Stripe, and we generally do not store full payment-card details in our own systems.

2.3 GraphPilot Content and Task Data

• prompts, text, code, and instruction content you submit;
• uploaded attachments such as images, Markdown files, Excel files, plain text files, zip code packages, and other file types currently supported by the service;
• task status, task logs, build logs, runtime logs, snapshot results, public snapshot links, and related metadata;
• session records, message history, credit-consumption records, error details, and debugging information.

2.4 Support and Communication Information

• requests, complaints, support messages, order-coordination details, and other information you send to us by email, ticket, chat, or other support channels;
• message content and metadata related to support communication through channels such as WhatsApp Business and email.

2.5 Device, Network, and Technical Information

• IP address;
• browser type, device type, operating system, language, time zone, and access time;
• cookies, session identifiers, security tokens, and edge-cache identifiers;
• request logs, error logs, performance logs, security events, and anti-abuse records.

3. How We Use Information

We may use the information above to:

• create and maintain accounts;
• provide sign-in, payment, membership, credit, download, knowledge-content access, and RG GraphPilot services;
• execute tasks, process attachments, build outputs, and generate previews and public snapshots;
• send order notices, service notices, security notices, support replies, and invoice-related communications;
• detect abnormal sign-ins, abuse, fraud, infringement, security risks, and system failures;
• investigate logs, recover from failures, maintain services, manage capacity, and optimize performance;
• perform contractual obligations and handle refunds, disputes, compliance requests, and legal obligations;
• improve products, service quality, and operations to the extent permitted by applicable law.

4. How We Disclose or Share Information

We do not sell your personal information without a lawful basis, but we may disclose, transfer, or provide necessary information to the following categories of third parties:

4.1 Infrastructure and Service Providers

• Stripe for payment processing, refunds, and related payment-risk handling;
• OpenAI for model processing used by RG GraphPilot or other AI features;
• Google for model or cloud capabilities used by RG GraphPilot or other AI-related features;
• Cloudflare for hosting, CDN, edge caching, security, network delivery, and related logs;
• Zoho ZeptoMail for transactional email delivery;
• WhatsApp Business / Meta when you communicate with us through that support channel.

4.2 Other Necessary Disclosure Scenarios

• to advisers, lawyers, auditors, accountants, and other professional service providers;
• to comply with legal obligations, law-enforcement requests, court orders, or to protect our rights or the rights of others;
• in connection with a merger, financing, restructuring, acquisition, sale of assets, equity transaction, or similar business transaction;
• where you expressly request or authorize the disclosure.

5. Cross-Border Transfers

Because our service providers, AI providers, edge network providers, and communication tools may operate in multiple countries, your information may be transferred to and processed in countries outside your own jurisdiction. By using the website or related services, you understand and agree to that cross-border processing and transfer.

6. Cookies and Similar Technologies

We and our service providers may use cookies, session identifiers, edge-cache identifiers, and similar technologies to:

• keep you signed in and maintain session continuity;
• improve security, identify abnormal access, and prevent abuse;
• support load balancing, caching, and core performance management;
• remember basic preferences.

If we later enable broader analytics or marketing cookies, we may update this Privacy Policy and any required notice mechanisms.

7. GraphPilot, Public Snapshots, and Sensitive Content Reminder

1. RG GraphPilot may retain sessions, attachments, task logs, snapshots, and related metadata for a long period, and our server-side cleanup processes may periodically remove some historical content.
2. If you create a public snapshot link, anyone who obtains that link may be able to access the snapshot during its validity period without signing in.
3. Do not upload, submit, or publish through a public snapshot any information that you do not want processed, cached, copied, or publicly accessible.
4. We strongly recommend that you redact code, attachments, customer materials, and screenshots before submitting them where appropriate.

8. Data Retention

We retain information for as long as reasonably necessary to provide the services, perform contracts, comply with legal obligations, resolve disputes, protect security, and operate the business. Different categories may be retained for different periods. For example:

• account and order records may be retained for a longer period for fulfillment, financial, audit, and dispute-handling purposes;
• RG GraphPilot sessions, attachments, logs, and snapshots may be retained long term, or may be periodically deleted under server cleanup rules;
• public snapshots may remain accessible during their validity period and may continue to exist for some time in caches, logs, or backups afterward.

9. Your Rights

Depending on the laws that apply in your jurisdiction, you may have some or all of the following rights:

• request access to your personal information;
• request correction of inaccurate information;
• request deletion of certain information;
• request restriction of or object to certain processing activities;
• request a copy of your data where required by applicable law;
• lodge a complaint with a regulator.

If you want to exercise applicable rights, contact us using the details at the end of this policy. We may need to verify your identity first, and we may retain the right to deny, limit, or delay certain requests where permitted by applicable law.

10. Minors

Our paid services, account system, knowledge-content purchases, credit purchases, and RG GraphPilot online services are not intended for users under 18. If we discover that a user under 18 created an account or submitted information in connection with paid services in violation of our rules, we may delete the related information, close the account, or restrict access.

11. Security Measures

We use commercially reasonable technical and organizational measures to protect information, including access control, encrypted transmission, session security, audit logs, edge security, and data-minimization practices. However, no internet transmission, cloud environment, or storage system can be guaranteed to be absolutely secure.

12. Third-Party Links

This website may contain links to third-party websites, GitHub repositories, payment pages, or other external resources. We are not responsible for the privacy practices of those third-party sites or services.

13. Changes to This Policy

We may update this Privacy Policy from time to time. The updated version will show a new “Last updated” date on this page. If you continue using the website or related services after the updated policy takes effect, you accept the updated policy.

14. Contact

If you have questions about this Privacy Policy, our data practices, public snapshots, deletion requests, or other privacy matters, contact us at:

• General contact email: [email protected]
• Privacy and legal matters email: <TODO-LEGAL-NOTICE-EMAIL>
• Entity name: DDJ Intelligence LLC
• Registered address: <TODO-REGISTERED-ADDRESS>
• Other contact details: <TODO-BUSINESS-CONTACT>